Support

Proud is built by one person, and that person reads every email. Answers to the common questions are below.

Questions, answered

How do I pair with a buddy?

Share your six character code or your invite link from Settings, or search for a username. A pasted invite link pairs you in one tap, because sharing it counts as the inviter agreeing. A bare code or username sends a request the other person has to accept.

Everyone has one buddy at a time, and either of you can unpair in Settings whenever you need to.

I missed a day and lost my streak. Can I fix it?

Yes. Proud Plus includes Mend a day: you can repair one missed day if you catch it within three days, up to twice a month.

Streaks in Proud are meant to be a tool, not a judge.

How do rest days work?

With Proud Plus you can declare up to two weekdays as rest days, for example every Saturday and Sunday. On a declared rest day your streak simply waits.

Rest days apply from the day you set them, so they plan ahead rather than patch the past. Mend a day exists for the past.

How do I change the language?

Go to Settings, then Language. Proud follows your phone by default, and can be set to English, Spanish, Brazilian Portuguese, German, French, or Japanese directly in the app.

How do I manage or cancel Proud Plus?

Proud Plus is billed through Apple. To manage or cancel it, open your iPhone Settings, tap your name, then Subscriptions, then Proud. If Plus is active but not showing in the app, use Restore purchases in Proud’s settings.

Deleting your Proud account does not cancel the subscription. Cancel it in your Apple subscriptions first.

What is Bloom, and what is it not?

Bloom is a gentle AI companion for reflection: a place to put words to how things are going. It is not a therapist, not a medical professional, and not a crisis service, and its replies are generated by AI, so they can be wrong.

Conversations with Bloom are processed by DeepSeek, an AI company based in China. The privacy policy explains this in full, plainly.

What exactly does my buddy see?

Your buddy sees your meal posts after they pass the automatic safety scan, your reactions, and your profile basics: display name, username, photo, and streak stats. They never see your Unfold journal, your Bloom conversations, or your email address. Nothing in Proud is public. The full list is in the privacy policy.

How do I delete my account?

In the app: Settings, then Manage your data, then Delete account, then Continue, then Delete forever. Deletion is immediate. Delete your account explains what is removed and what is kept.

Contact

Email theo@proudforus.com with as much detail as you can: what you did, what you expected, what happened instead. Screenshots help. You will hear back within a few days, usually sooner.

Press and partnership questions belong on the about page.

If things are heavy right now

Proud is a companion, not a clinician, and it is not a crisis service. If you are struggling with an eating disorder, or worried about someone who is, real help exists and reaching for it is a strong move.

  • United States: call or text 988, the Suicide and Crisis Lifeline, any time.
  • National Eating Disorders Association: information, screening, and treatment options.
  • United Kingdom: Beat offers helplines and one to one support.
  • Elsewhere: your doctor or local health service can point you to eating disorder support near you.